How do reviews work on our site?

Reviews can be submitted by registered customers with an account who purchased the product as well as by signed-in users without a purchase.

Origin & labeling

“Verified purchase”: If a customer submits a review and we have a matching order for the reviewed product in that customer account, we automatically label the review as “verified purchase”. Our system matches the review with the order data and ensures that the exact product was purchased. These reviews are published without manual case-by-case moderation after this automated check.

Non-verified reviews: Signed-in users without a matching order for the reviewed product can also leave a review. These reviews are not published immediately and are first internally moderated for compliance with our Community Guidelines.

Our moderation process

Our goal is to surface helpful, fair, experience-based reviews and prevent abuse. Verified-purchase reviews are published after the automated order match. Non-verified reviews are reviewed internally prior to publication and may be declined if they violate the Community Guidelines.

Groundies Community Guidelines

We appreciate honest feedback – it helps others and helps us improve. Please write about your own experience with the product and describe what stood out to you, such as fit, material, or comfort. If you prefer to share private feedback, please contact our customer support team directly. Thank you for being part of the Groundies community and for sharing your experience.

What makes a good review

• Write from your own experience: How, when, and where do you use the product? Details like fit, materials, comfort, and sizing are especially helpful.
• Be specific: Concrete pros and cons help more than generic statements.
• Be fair and respectful: Criticism is welcome; personal attacks are not.
• No advertising: Please avoid links, promo codes, or references to other brands.
• Protect privacy: Don’t include personal data (addresses, phone numbers, order numbers, email addresses) – yours or anyone else’s.

When we don’t publish or may remove reviews

• if the content is offensive, discriminatory, hateful, or harassing,
• if it contains demonstrably false statements or defamatory claims,
• if it glorifies violence, crime, or hate,
• if it contains advertising, spam, or paid/bought content,
• if it exposes personal data or third-party content,
• or if it violates applicable law or our Terms of Use.

We reserve the right to decline publication or deactivate already published reviews that violate these rules.

Compact summary

Review Guidelines: Honest, respectful, and experience-based feedback helps others choose the right product and helps us improve. We review all submissions and may remove content that violates our guidelines. For private feedback, please reach out to customer support.

Thank you for sharing your experience with Groundies.