Refund policy

Right of withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason.

The cancellation period is thirty days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must inform us (Groundies GmbH, Heinrich-von-Stephan-Straße 17, 79100 Freiburg, sales@groundies.com, telephone +49 761 45 89 29-52) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you revoke this contract, we must repay to you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract.

In Germany, Austria, France, Belgium and the Netherlands, you bear the direct costs of returning the goods if the price of the item to be returned does not exceed 40 euros. In all other countries you bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Note

The right of withdrawal does not apply if you acted in the exercise of your commercial or independent professional activity (orders by entrepreneurs).

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (§ 312g BGB).

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)
To Groundies GmbH, Heinrich-von-Stephan-Straße 17, 79100 Freiburg Germany, sales@groundies.com:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for paper notification)
Date

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(*) Delete what is not applicable. Alternatively, you can download the cancellation form as a PDF: PDF within the EU / PDF outside the EU.

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Please send returns to:

From countries within the EU	From countries outside the EU
Loxxess c/o Groundies GmbH CTP park l Hala A1.5 / Gate 33 Nova Hospoda 25 348 02 Bor and Tachova Czech Republic	Groundies GmbH c/o Schenker Germany - Customs Office via Plösslmühle camp Gersthofer Str. 38 86169 Augsburg Germany