Privacy Policy
Privacy Policy
Thank you for visiting our online shop. Protection of your privacy is very important to us. Below you will find extensive information about how we handle your data.
You may visit our website without
revealing any personal information. With every visit on the website, the web
server stores automatically only a so-called server log file which contains
e.g. the name of the requested file, your IP address, the date and time of the
request, the volume of data transferred and the requesting provider (access
data), and documents the request.
These access data are
analysed exclusively for the purpose of ensuring the smooth operation of the
website and improving our offer. This serves according to art. 6 (1) 1 lit f
GDPR the protection of our legitimate interests in the proper presentation of
our offer that are overriding in the process of balancing of interests. All
access data are deleted no later than seven days after the end of your visit on
our website.
Third-party hosting
services
Data are also processed by a third-party
provider that we have engaged to render hosting and website presentation
services on our behalf. This provider processes on its servers all data that
are collected in the manner specified below when you visit our website or fill
in forms made available for this purpose in our online shop. Data are processed
on other servers only in the scope described herein.
This service provider is based in an EU or EEA member state.
We collect personal data that you voluntarily submit to us when you place an order, contact us (e.g. via contact form or by email) or open a customer account with us. Mandatory fields are marked as such because we absolutely need those data to perform the contract or process your contact request or open your customer account, and you would otherwise not be able to complete your order and/or create your customer account or send the contact request. It is evident in each input form what data are collected. We use the data that you disclose to us to perform the contract and process your enquiries according to art. 6 (1) 1 lit b GDPR. Upon completion of the contract or deletion of your customer account, any further processing of your data will be restricted, and your data will be deleted upon expiry of the retention period applicable under relevant regulations, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by law, of which we inform you in this notice. Your customer account can be deleted at any time. For this purpose you can either send a message to the contact option specified below or use the relevant function available in the customer account.
We disclose your data to the shipping company in the scope required for the delivery of the ordered goods according to art. 6 (1) 1 lit. b GDPR. Depending on the payment service provider you have selected during the ordering process, we disclose the payment details collected for order processing purposes to the bank commissioned to handle the payment and, as the case may be, to the payment service provider commissioned by us or to the selected payment service. Some of those data are collected by the selected payment service providers themselves if you open an account with them. In such a case, during the ordering process, you must register with your payment service provider using your access data. In this respect, the privacy notice of the relevant payment service provider applies.
Data transfer to shipping service providers
If you have given us your express consent to do so during or after your order, we will pass on your e-mail address and telephone number to the selected shipping service provider on the basis of this consent in accordance with Art. 6 (1) sentence 1 lit. b GDPR so that the latter can contact you before delivery for the purpose of delivery notification or coordination.
Consent can be revoked at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, as permitted by law and about which we inform you in this declaration.
DHL Paket GmbH
Sträßchensweg
10
53113 Bonn
Deutsche Post AG
Charles-de-Gaulle-Straße 20
53113 Bonn
United Parcel Service Deutschland S.à r.l. & Co. OHG
Görlitzer Straße 1
41460 Neuss
E-mail advertising if you subscribe to the
newsletter
If you subscribe to our newsletter, we will regularly send you our
e-mail newsletter based on your consent according to art. 6 (1) 1 lit a GDPR,
using the data required or disclosed by you separately for this
purpose.
You may unsubscribe from the newsletter service at any time. For this purpose you can either send a message to the contact option specified below or use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.
E-mail advertising if you do not subscribe to the
newsletter and your right to opt out
If we receive your e-mail address in
connection with the sale of a product or service and you have not opted out and
you are not a consumer who has his habitual residence in Poland, we reserve the
right to regularly email you offers for products from our product range that
are similar to those you have already purchased. This serves to safeguard our
predominantly legitimate interests in accordance with Art. 6 Para. 1 f) GDPR in
addressing our customers for advertising purposes.
You can opt out of this use of your
email address at any time by sending a message to the contact option specified
below or by using the opt-out link in the advertising email, without incurring
any costs beyond the cost of transfer calculated at the base
rates.
The newsletter may also be sent by our service providers on our behalf as part of their service processing. For any questions relating to our service providers and the basis of our collaboration with them, please get in touch with the contact persons described in this privacy policy. Our service providers are located and/or use servers in the USA and in India. For these countries, we do not have an adequacy decision from the European Commission. Our collaboration with them is based on standard data protection clauses of the European Commission. Our service providers are located and/or use servers in the following countries for which the European Commission has adopted an adequacy decision: Canada.
We have integrated the Trusted Shops Trustbadge on this website in order to display our Trusted Shops Trustmark and offer the Trusted Shops products to customers after placing an order.
This
serves the protection of our legitimate interests in the optimal marketing of
our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the
process of balancing of interests. The Trustbadge and the advertised trust
badge services are offered by Trusted Shops AG, Subbelrather Str. 15C, 50823
Cologne, Germany.
With every use of the Trustbadge, the web server automatically saves a
so-called server log file which contains e.g. your IP address, the date and
time of the request, the volume of data transferred and the requesting provider
(access data), and documents the request. Those access data are not analysed
and are automatically overwritten no later than seven days after the end of
your website visit.
Other personal data are transferred to Trusted Shops only if you decide
to use or have already registered to use Trusted Shops products after placing
an order. In such a case, the contract concluded between you and Trusted Shops
applies.
To improve the
user experience on our website and enable you to use its certain features in
order to show suitable products or conduct market research, some pages of this
website use the so-called cookies. This serves the protection of our legitimate
interests in the optimised presentation of our offer according to art. 6 (1) 1
lit a GDPR that are overriding in the process of balancing of interests. A
cookie is a small text file which is stored automatically on your end device.
Some of the cookies we use are deleted after you close the browser session,
i.e. when you close the browser (that’s the so-called session cookies). Other
cookies are stored in your end-user device and enable us to recognise your
browser when you visit us again (persistent cookies). To check the cookie
storage period, you can use the Overview function in the cookie settings of
your web browser. You can configure your browser for it to inform you whenever
a page uses cookies and decide on a case-by-case basis whether to accept or
reject the cookies on a given website or generally. Every browser has a
different policy for managing the cookie settings. The browser’s policy is
described in the Help menu of every browser and explains how you can change
your cookie settings. To find out how to change the settings in your browser,
see the links below:
Internet Explorer™:
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™:
https://support.apple.com/en-gb/guide/safari/sfri11471/12.0/mac/10.14
Chrome™:
https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
Firefox™:
https://support.mozilla.org/es/kb/proteccion-de-rastreo-mejorada-en-firefox-para-esc
Opera™:
https://help.opera.com/en/latest/web-preferences/
Please note that disabling
cookies may limit your access to some features of our website.
This website uses Usercentrics' cookie consent technology to obtain your consent to the storage of certain cookies on your end device and to document this in compliance with data protection regulations. The provider of this technology is Usercentrics GmbH, Rosental 4, 80331 Munich, website: https://usercentrics.com/de/ (hereinafter "Usercentrics").
When you enter our website, the following personal data is transferred to Usercentrics:
- Your consent(s) or withdrawal of your consent(s)
- Your IP address
- Information about your browser
- Information about your device
- Time of your visit to the website
Usercentrics also stores a cookie in your browser in order to be able to allocate the consent you have given or revoke it to you. The data collected in this way is stored until you request us to delete it, delete the Usercentrics cookie yourself, or the purpose for storing the data no longer applies. Mandatory statutory retention requirements remain unaffected. Usercentrics is used to obtain the legally required consent for the use of cookies. The legal basis for this is Article 6 Paragraph 1 Clause 1 Letter c GDPR.
Use of Google Analytics
We use Google Analytics to analyze website usage. The data collected is used to optimize our website and advertising measures.
Google Analytics is provided to us by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). Google processes the data related to website usage on our behalf and is contractually committed to taking measures to ensure the security and confidentiality of the data processed.
During your website visit, the following data is recorded, among others:
- Pages visited
- Orders including revenue and the products ordered
- The achievement of "website goals" (e.g., contact requests and newsletter sign-ups)
- Your behavior on the pages (such as time spent, clicks, scrolling behavior)
- Your approximate location (country and city)
- Your IP address (in shortened form, so that it cannot be uniquely assigned)
- Technical information such as browser, internet provider, device, and screen resolution
- Source of your visit (i.e., via which website or advertising medium you came to us)
Personal data such as name, address, or contact details are never transmitted to Google Analytics.
This data is transmitted to Google servers in the USA. We point out that the USA does not guarantee the same level of data protection as within the EU.
Google Analytics stores cookies in your web browser for a duration of two years from your last visit. These cookies contain a randomly generated user ID, which can recognize you during future website visits.
The recorded data is stored together with the randomly generated user ID, which enables the analysis of pseudonymous user profiles. These user-related data are automatically deleted after 14 months. Other data is stored indefinitely in aggregate form.
Makaira / Matomo
We use analysis tools from Makaira GmbH, Seckenheimer Hauptstraße 113, 68239 Mannheim ("Makaira"). Makaira makes it possible to analyse the use of the website by website visitors with the open source software Matomo (https://matomo.org). In doing so, various usage data, such as page views, time spent, device categories, operating system (e.g. PC with Windows operating system) and user access (e.g. via paid advertisements or unpaid search results) or contents of the current shopping basket are processed. This data is summarised by Makaira in a pseudonymised profile that is assigned to the user's end device. Based on the data collected, Makaira creates a prediction about your preferences. Subsequently, the products in the shop are presented to you in a certain order or suitable product suggestions are made.
Livechat
The use of cookies is required to provide the LiveChat. You cannot reject this particular cookie via the cookie manager of the Groundies website, as this would make it impossible for you to use the LiveChat for technical reasons. We will only use this personal data and
the content of your request to fulfil and track your requests. The processing of data and information going beyond this when using the LiveChat is necessary for the technical provision and handling of the LiveChat.
Google AdWords
remarketing
We use Google AdWords to
advertise our website in Google search results and on third-party websites. For
this purpose, when you visit our website, the so-called remarketing cookie of
Google is set on your browser, which allows the automatic displaying of
interest-based advertising using a pseudonymous cookie ID and information about
your website visits. This serves the protection of our legitimate interests in
the optimal marketing of our website according to art. 6 (1) 1 lit f GDPR that
are overriding in the process of balancing of interests.
Any data processing that goes
beyond that scope takes place only if you have allowed Google to associate your
web and app browsing history with your Google account and to use information
from your Google account to personalise ads that you see across the web. If, in
such a case, you visit our website while being signed in to Google, Google will
use your data together with Google Analytics data to build and define audience
lists for cross-device remarketing. For this purpose, Google will temporarily
join your data with Google Analytics
data to build audiences.
Google AdWords remarketing is
offered by Google LLC (www.google.com). Google LLC is headquartered in the USA
und and is certified to the EU-US-Privacy Shield. You will see the up-to-date
certificate here. Based on
this agreement between the USA and the European Commission, the latter has
recognised entities certified to the Privacy Shield as those ensuring an
adequate level of data protection.
You can disable the remarketing
cookie via this
link. In addition, you can obtain information about the setting of
cookies from the Digital Advertising
Alliance and accordingly adapt the settings of your browser.
BingAds Remarketing
We advertise for this website on Bing, Yahoo, and MSN search results as well as on third-party websites through BingAds. When visiting our website, a cookie is automatically set, which enables interest-based advertising through a pseudonymous cookie ID based on the pages you visit. This serves to protect our legitimate interests in the optimal marketing of our website as part of a balancing of interests in accordance with Art. 6 (1) sentence 1 lit. f GDPR. After the purpose has been fulfilled and the use of BingAds Remarketing has ended, the data collected in this context will be deleted.
BingAds is a service provided by Microsoft Corporation (www.microsoft.com). Microsoft Corporation is headquartered in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.
You can disable the remarketing cookie via this link. Additionally, you can learn about the setting of cookies and make adjustments at the Digital Advertising Alliance.
Google Maps
This website uses Google Maps for the visual representation of geographic information. Google Maps is a service provided by Google Ireland Limited, a company incorporated and operated under Irish law, headquartered at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.com). This serves our legitimate interests in an optimized presentation of our online offerings and easy location accessibility as part of a balancing of interests in accordance with Art. 6 (1) lit. f) GDPR.
When using Google Maps, Google processes data about the use of the Maps features by website visitors, which may include, in particular, the IP address and location data. We have no control over this data processing.
To the extent that data is transmitted to Google servers in the USA and stored there, Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.
To disable the Google Maps service and prevent data transfer to Google, you must disable JavaScript in your browser. In this case, Google Maps cannot be used or can only be used to a limited extent.
Further information on data processing by Google can be found in Google's privacy policy here. The terms of use for Google Maps provide detailed information about the mapping service.
The data processing is based on an agreement between joint controllers in accordance with Art. 26 GDPR, which you can view here.
Google reCAPTCHA
To protect against misuse of our web forms and spam, we use the Google reCAPTCHA service for some forms on this website. Google reCAPTCHA is a service provided by Google Ireland Limited, a company incorporated and operated under Irish law, headquartered at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.com). This service prevents automated software (so-called bots) from carrying out abusive activities on the website by verifying manual input. This serves our legitimate interests in protecting our website from misuse and ensuring a smooth user experience in accordance with Art. 6 (1) sentence 1 lit. f GDPR.
Google reCAPTCHA uses methods, such as cookies, embedded in the website code, to analyze your use of the website. The automatically collected information about your use of this website, including your IP address, is usually transmitted to and stored on a Google server in the USA. Additionally, cookies stored by other Google services in your browser may be evaluated by Google reCAPTCHA.
No personal data from the input fields of the respective form is read or stored.
To the extent that information is transmitted to Google servers in the USA and stored there, Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement, the European Commission has determined that companies certified under the Privacy Shield have an adequate level of data protection.
You can prevent the collection and processing of data generated by JavaScript or cookies about your use of the website (including your IP address) by disabling JavaScript or cookies in your browser settings. Please note that this may limit the functionality of our website.
More information about Google's privacy policy can be found here.
Bing Universal Event Tracking (UET)
On our website, data is collected and stored using Bing Ads technologies, which creates pseudonymous user profiles. This service is provided by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. This allows us to track user activity on our website when they arrive via Bing Ads. If you come to our website through a Bing Ads ad, a cookie is set on your computer. A Bing UET tag is integrated into our website, which, in connection with the cookie, stores non-personal data about website usage, such as time spent, visited areas of the website, and the ad through which users came to the site. No personal identity information is collected.
The collected information is transmitted to Microsoft servers in the USA and stored there for up to 180 days. You can prevent the collection and processing of data generated by the cookie about your website use by disabling cookies. However, this may limit the functionality of the website.
Microsoft may also track your usage behavior across multiple devices (cross-device tracking) to display personalized ads on Microsoft websites and apps. You can disable this behavior here.
Further information about Bing Ads' analysis services can be found on the Bing Ads website here. Information on data privacy at Microsoft and Bing can be found in Microsoft's privacy statement here.
YouTube Video Plugins
This website incorporates content from third-party providers, supplied by Google LLC ("Provider"). YouTube is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").
For YouTube videos embedded on our site, enhanced privacy mode is enabled, which means that no information about visitors is collected or stored unless they play the video. Embedding the videos serves our legitimate interests in an optimized marketing of our offerings according to Art. 6 (1) sentence 1 lit. f GDPR. The purpose and scope of the data collection and further processing and use of the data by the providers, as well as your rights and settings options for protecting your privacy, can be found in Google's privacy policy here.
Our Online Presence on Facebook, Google, Twitter, Instagram, Pinterest
Our presence on social networks and platforms facilitates better, active communication with our customers and interested parties. We provide information about our products and current promotions there.
When you visit our social media profiles, your data may be automatically collected and stored for market research and advertising purposes. Usage profiles may be created under pseudonyms, which can be used to display advertisements that are likely to be of interest to you both within and outside the platforms. Cookies are generally used for this purpose, storing your behavior and interests. This serves our legitimate interests in an optimized presentation of our offerings and effective communication with customers and interested parties, in accordance with Art. 6 (1) lit. f GDPR. If you are asked for consent (agreement) for data processing by the respective social media platform operator, the legal basis is Art. 6 (1) lit. a GDPR.
For platforms headquartered in the USA, an adequacy decision by the European Commission applies, based on the EU-US Privacy Shield. Current certificates can be viewed here.
For detailed information on data processing and usage by the providers, as well as your rights and settings options to protect your privacy, especially opt-out options, please refer to the privacy policies linked below. If you need further assistance, feel free to contact us.
Facebook: https://www.facebook.com/about/privacy/
Endereco
On our website, we offer real-time input error checks in address forms in our web shop. This helps prevent issues with product delivery caused by incorrect information.
We also ensure that your contact information is valid for sending information about your order or for necessary follow-up questions.
We use the service provider Endereco, Balthasar-Neumann-Straße 4b, 97236 Randersacker, to provide these functions. The service provider processes data only on our instructions. The legal basis for the transmission, processing, and temporary storage of data with the service provider is Art. 6 (1) lit. b GDPR, as it is necessary for contract fulfillment or pre-contractual measures. The following data is processed by the service provider:
- Address (country, city, postal code, street, and possibly house number)
- Email address
- Phone number
We use Facebook Custom Audience Pixel on our website, a service provided by Facebook which enables us to track our Facebook marketing campaigns and learn how to improve them by tracking your behavior after entering our website via clicking on one of our Facebook ads. This process is used to evaluate the effectiveness of these Facebook ads for statistical and marketing analysis and thus optimize future campaigns. The tracked data contains no identifying information, so no conclusions can be drawn about your identity. However the data is saved and processed by Facebook, such that a connection to the corresponding user profile is possible and Facebook may use the data for their own advertising purposes in accordance with the Facebook privacy policy (https://www.facebook.com/about/privacy/). Facebook and partners might use this to display ads on and outside of Facebook. You can opt-out of the Facebook pixel tracking described above and Facebook showing you our personalized ads. You can change the settings for which ads you are shown outside of Facebook (if you are logged into Facebook) by using the following link:https://www.facebook.com/settings?tab=ads
Pinterest Retargeting (Pinterest Tag)
We use the tracking pixel (Pinterest Tag) provided by Pinterest Europe Ltd. (Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland). The pixel collects information about usage (e.g., information about products viewed) under the cooperative responsibility of Pinterest Europe Limited and Groundies and shares this information with Pinterest Europe Limited. The use of the data transmitted to Pinterest Europe Limited is the sole responsibility of Pinterest Europe Limited under data protection law. The information provided to Pinterest Europe Limited may be grouped together for you with the help of other information that Pinterest Europe Limited has stored about you, e.g., through your ownership of an account on the “Pinterest” social network. With the help of the data collected via the pixel, interest-specific advertisements can be displayed in your Pinterest account (retargeting).
Pinterest Europe Limited may also aggregate the data collected via the pixel and use it for its own advertising purposes as well as for the advertising purposes of third parties. For example, Pinterest Europe Limited may infer certain interests from your browsing behavior on this website and also use this information to promote third-party offers. Pinterest Europe Limited may also combine the data collected via the pixel with other data that Pinterest Europe Limited has collected about you via other websites and/or in connection with the use of the “Pinterest” social network, so that a profile about you can be stored at Pinterest Europe Limited. This profile may be used for advertising purposes. The legal basis for this data processing is Article 6(1)(a) GDPR.
You can find more information about data protection at Pinterest Europe Limited at: https://policy.pinterest.com/en/privacy-policy.
Here you can also assert your rights as a data subject (e.g., the right to erasure) with regard to the data that Pinterest Europe Limited processes as the data controller. You may withdraw your consent at any time.
TikTok Pixel
When visiting this website, personal data is processed. The categories of data processed include data about website usage and the logging of clicks on individual elements. Purpose of processing: to study user behavior, analyze the impact of online marketing measures, and select online advertising on other platforms through real-time bidding based on user behavior. The legal basis for processing: your consent pursuant to Art. 6 (1) a GDPR. Data is transferred to the independent controller TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland. The legal basis for the data transfer to TikTok Technology Limited is your consent pursuant to Art. 6 (1) a GDPR. This may also involve the transfer of personal data to a country outside the European Union. The data transfer is based on your consent in accordance with Art. 6 (1) a in conjunction with Art. 49 (1) a GDPR. For email contact with the Data Protection Officer of TikTok Technology Limited: https://www.tiktok.com/legal/report/DPO. TikTok Technology Limited's privacy policy: https://www.tiktok.com/legal/privacy-policy-eea?lang=de.
LinkedIn Insights Tag
We use LinkedIn’s Insight Tag on this website. The LinkedIn Insight Tag generates a LinkedIn “browser cookie” that collects the following data:
- IP address,
- Timestamp,
- Page activities,
- demographic data from LinkedIn if the user is an active LinkedIn member.
This technology enables us to monitor the performance of our ads and read information regarding user interaction on our website. The LinkedIn Insight Tag is embedded on our website in order to connect to the LinkedIn Server if and when you visit our site and are logged into your LinkedIn Account while doing so.
We process your data in order to evaluate campaigns and collect information about users who might have reached our website via our LinkedIn campaigns. The legal basis for this data processing is Article 6(1)(a) GDPR.
We store your data for as long as we need it for the respective purpose (evaluation of campaigns) and/or as long as you haven’t objected to the storage of your data or revoked your consent. The collected data is encrypted. Find more information here. Have a look at LinkedIn’s privacy policy and the LinkedIn Opt-Out.
8. mySHOEFITTERWe use "mySHOEFITTER", an application for digital shoe size advice, in our webshop to support our customers automatically in their shoe size selection. mySHOEFITTER is an application of mySHOEFITTER GmbH (company headquarters: Münsterstr. 5, 59065 Hamm, Germany).
If, when or after
placing your order, you have given us your express consent to doing so
according to art. 6 (1) 1 lit a GDPR, we will use your e-mail address to send
you reminders about rating your order using the rating system applied by
us.
You may revoke your consent at
any time by sending a message to the contact option specified below.
You are entitled to be obtain free-of-charge information
concerning data stored about your person
and, as the case may be, to correct, restrict the processing, enable the
portability of, or delete those data.
If you have any questions about how
we collect, process or use your personal data, want to enquire about, correct,
block or delete your data, or withdraw any consents you have given, or opt-out
of any particular data use, please contact us directly using the contact data
provided in our site notice.
You may also submit a complaint to
the responsible data protection supervisory authority.
Right to object
If we process personal data as described above to protect our legitimate interests that are overriding in the process of balancing of interests, you may object to such data processing with future effect. If your data are processed for direct marketing purposes, you may exercise this right at any time as described above. If your data are processed for other purposes, you have the right to object only on grounds relating to your particular situation.
After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
This does not apply to the processing of personal data for direct marketing purposes. In such a case we will no longer process your personal data for such purposes.
