Shipping and Payment

PayPal:

PayPal payments are carried out without extra charge. Your order is ready for dispatch immediately after transaction.

Via the real-time payment solution PayPal everbody holding an e-mail address can safely and comfortably send or receive payments on-line. PayPal is one of the leading payment providers on eBay and many other websites.

Security:

Your bank or credit card data do not have to be sent anew for every purchase on-line but are deposited directly in your PayPal account, to which only you and PayPal have access. During your ordering process you will be forwarded to the PayPal site where you are asked to enter your user name and your password. Pay easily with two clicks.

Please note:
Within the PayPal account, several payment methods are available: direct debit, credit card, transfer, giropay or PayPal balance. You may have to begin with makng a bank transfer from your bank account to your PayPal account to finalize payment. This might be the case if you want to pay with an existing PayPal balance not sufficient for your purchase.

For further information please contact the PayPal help pages.

Amazon Pay:

What is Amazon Pay?
With Amazon Pay, you can also use your payment methods stored at Amazon.de to pay for goods and services on websites that do not belong to Amazon. You can use any payment method you have stored at Amazon.de

How can I register?
If you already have an Amazon.de account, all you have to do is accept our Terms of Use when you shop on another website that accepts Amazon Pay payments. No further registration is required.

Am I protected when using Amazon Pay?
If your private e-money account is ever unauthorized to be debited by Amazon Pay, you can lodge an objection with us. You must notify us as soon as possible and no later than 13 months after the transaction. Unless you have acted fraudulently or negligently, we will not be held responsible for this charge. If you use Amazon Pay to make appropriate purchases on third-party websites, the Amazon A-bis-z Buyer Guarantee may apply to the condition of the item and its timely delivery. If you have paid for a product or service and the item does not arrive or differs significantly from the merchant's description, you may object to the transaction and request a refund.

More information about Amazon Pay can be found on the Amazon Pay help pages.

Credit cards:

We accept Mastercard, VISA and American Express from the following countries:
Germany, Austria, Switzerland, Liechtenstein, Belgium, France, Denkmark, Italy, the Netherlands, Norway, United Kingdom, Ireland, Spain, Portugal, Sweden, Finland, Luxemburg, Hungary, Poland, Slovenia, Slovakia, the Czech Republic, Estonia, Latvia and Lithuania

The contract is concluded upon debit from credit card.

Debit from your credit card takes place as follows:
Upon your order your data are being sent via SSL (Secure Socket Layer) to our liquidator of credit cards. We are at no time able to see your total credit card data.

3D Secure
The security standard 3D Secure is an authentification method minimizing fraud risks in e-commerce and becoming more and more popular. This information only concerns your if your are holding a 3D Secure-capable credit card.

If you are already registrated as credit card holder, a web page will be displayed during your order process while effecting payment (step 4) asking you to enter your password. Payment can only be executed with this password.

If you have not yet registrated at 3D Secure and do not hold a password, you can either assign a passwort for you on your bank's web page (and memorize or note it for future orders - also in other shops with 3D Secure processing), or you can cancel the process without hesitation. Payment will be executed nonetheless and you can finalize your order. However, this only applies to the case you do NOT yet have a password assigned at that moment.

For MasterCard, this solution is called "MasterCard Secure Code", for Visa "Verified by Visa".

Prepayment (bank transfer in advance):
You will receive an e-mail with our bank details and all information needed for bank transfer. Wares will be ready for dispatch immediately after payment receipt.

Please pay attention to the reason for payment (your reference number) when doing the bank transfer. Without this reference, delays in attributing your transfer and in forwarding your merchandise may occur.

Possible transfer fees (for prepayments) for foreign customers (outside Germany) are for the buyer's account. In case you have few experience with foreign transfer, please contact your bank for assistance.

Inside the Euro-zone, transfers using IBAN and SWIFT/BIC codes are exempt from charges and executed within two working days at the most. Please make sure to indicate the order amount in Euros so that the total amount can be credited. In case of doubt please contact your bank.

Bank Details:

EOD European Online Distribution GmbH
IBAN: DE05680900000038849700
BIC: GENODE61FR1
Volksbank Freiburg eG
Bismarckallee 10
79098 Freiburg

Sofortüberweisung:

What is "Sofortüberweisung"?
"Sofortüberweisung" is an easy-to-use direct transfer procedure on the high security standard of online banking and TÜV-certified Data protection. The end user does not have to register or register a Top up your interim account or have a credit card. About the provides a secure payment form which is not accessible to traders "Sofortüberweisung" and transfer it in real time to the consumer online banking account. The purchase amount is credited directly to the the merchant's bank account is transferred - the merchant immediately receives an Confirmation.

What advantages do I have if I pay with "Sofortüberweisung"?
In particular you can count on shorter or immediate delivery time of your supplier, since the supplier receives a confirmation immediately after effected "Sofortüberweisung". You pay simply, directly and securely in the online shop with your online banking data. Here you can see how quickly and easily you can pay with "Sofortüberweisung".

How secure is "Sofortüberweisung"?
"Sofortüberweisung" is one of the most secure payment methods on the Internet. Thanks to its secure online banking systems (PIN/TAN), "Sofortüberweisung" in particular provides maximum protection against data or identity theft. Data protection is continuously checked and certified by TÜV. There has been no case of fraud (PIN and TAN theft) against end customers since the company was founded.

iDeal:

iDeal is only available for orders from the Netherlands.

What is iDeal?
iDeal is a payment system based on online banking which can be used with participating banks in the Netherlands. There is no need for an additional account or credit card if you want to use iDeal as your payment system. Payment is made directly via online banking of your bank - you only need to log in with the regular online banking account. You'll receive a confirmation from your bank with completion of the payment.

What are the benefits I have with iDeal?
Due to immediate payment from bank to the seller, you'll receive a confirmation promptly. Delivery may be initiated shorter or directly after the payment has been completed.

How safe is iDeal?
As all the techniques from regular online banking are used, you are granted the same standards of security.

Debit cards (Carte Bleue):

We accept the French debit card "Carte Bleue".

The contract is concluded upon debit from debit card.

Debit from your debit card takes place as follows:
Upon your order your data are being sent via SSL (Secure Socket Layer) to our liquidator of debit cards. We are at no time able to see your total debit card data.

In the moment of order a reservation of the order amount on your debit card is being made. This reservation will only be used upon processing of the invoice respectively upon despatch of your merchandise. Your debit card will only be debitted with the amount indicated on the invoice. This also means for example that in case of partial delivery, several debits will take place.