Shipping Cost
Free return within US (Please use this contact form)
Germany: Standard: 3,95€
Shipping zone 1: Standard €6.95
Austria, Belgium, Czech Republic, Denmark, France, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland
Shipping zone 2: Standard 8,95€
Andorra, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Canary Islands, Hungary, Vatican City
Shipping zone 3: Standard 9,95€
Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Foroe Islands, Finland, Greece, Greenland, Iceland, Ireland, Latvia, Lithuania, Malta, Moldova, Montenegro, Portugal, Romania, Serbia
Shipping zone 4: Standard 19,95€
USA, Canada, Australia, New Zealand
Switzerland: Standard 9,95€
United Kingdom: Standard 8,95€
United Kingdom Great Britain and Northern Ireland
All other countries: Standard 19,95€
General references
Delivery to so-called Remote Areas is only carried out with an additional charge by DHL.
However, you will be informed beforehand per email.
You can find the listing of all areas here.
Delivery time:
Indications about delivery times for every specific article are to be found in our online shop next to the article's description. Postal delivery time within Germany is 3-5 working days and 8-10 working days within other countries.
If an ordered product happens not to be available, we will contact you immediately.
Currently we need longer for shipping to Israel. We therefore recommend ordering by express delivery.
Logistics partners:
DHL
Deutsche Post
Assurance:
All packages are sufficiently assured for you without supplementary fees.
Duties
If you are ordering from outside of Germany you may have to pay import tax and duty charges. (Applies to none-EU countries.)
You may be asked to pay these once your order arrives in the delivery country.
Groundies GmbH are not liable for any import tax or duty charges issued by your country's national import office. Such charges are issued to the recipient and are not controlled by Groundies GmbH in any way.
Import taxes and taxes vary from country to country and they depend on the value of your order. If in doubt please consult your country's governmental or national import office website for further information.
Transport damages:
Please note the following proceedings:
Transport
damages have to be objected directly upon receipt of merchandise with
the assigned transport enterprise. Afterwards please inform us about
detected transport damages. If you want to return the merchandise,
please inform us beforehand by e-mail, fax or phone.
Our returns address is as follows:
Groundies GmbH
Bötzinger Straße 31
79111 Freiburg
Germany
Returns:
For returns requiring a refund, the amount will be credited to you on the same way as payment has occurred.
Methods of payment
In our shop you can choose between the methods of payments stated below.
PayPal payments are carried out without extra charge. Your order is ready for dispatch immediately after transaction.
Via the real-time payment solution PayPal everbody holding an e-mail address can safely and comfortably send or receive payments on-line. PayPal is one of the leading payment providers on eBay and many other websites.Security:
Your bank or credit card data do not have to be sent anew for every purchase on-line but are deposited directly in your PayPal account, to which only you and PayPal have access. During your ordering process you will be forwarded to the PayPal site where you are asked to enter your user name and your password. Pay easily with two clicks.Please note:
Within
the PayPal account, several payment methods are available: direct
debit, credit card, transfer, giropay or PayPal balance. You may have to
begin with makng a bank transfer from your bank account to your PayPal
account to finalize payment. This might be the case if you want to pay
with an existing PayPal balance not sufficient for your purchase.
For further information please contact the PayPal help pages.
VISA / Mastercard is available for all countries.
The contract is concluded upon debit from credit card.
Debit from your credit card takes place as follows:
Upon
your order your data are being sent via SSL (Secure Socket Layer) to
our liquidator of credit cards. We are at no time able to see your total
credit card data.
You will receive an e-mail with our bank details and all information needed for bank transfer. Wares will be ready for dispatch immediately after payment receipt.
Please pay attention to the reason for payment (your reference number) when doing the bank transfer. Without this reference, delays in attributing your transfer and in forwarding your merchandise may occur.
Possible transfer fees (for prepayments) for foreign customers (outside Germany) are for the buyer's account. In case you have few experience with foreign transfer, please contact your bank for assistance.
Inside the Euro-zone, transfers using IBAN and SWIFT/BIC codes are exempt from charges and executed within two working days at the most. Please make sure to indicate the order amount in Euros so that the total amount can be credited. In case of doubt please contact your bank.
Bank Details:
Groundies GmbH
IBAN: DE35700400410224146101
BIC: COBADEFFXXX
Commerzbank AG
What is "Sofortüberweisung"?
"Sofortüberweisung" is an easy-to-use direct transfer procedure on the high security standard of online banking and TÜV-certified Data protection. The end user does not have to register
or register a Top up your interim account or have a credit card. About the provides a secure payment form which is not accessible to traders "Sofortüberweisung" and transfer it in real time to the consumer online banking account. The
purchase amount is credited directly to the the merchant's bank account is transferred - the merchant immediately receives an Confirmation.
What advantages do I have if I pay with "Sofortüberweisung"?
In particular you can count on shorter or immediate delivery time of your supplier, since the supplier receives a confirmation immediately after effected "Sofortüberweisung". You pay simply, directly and securely in the online shop with
your online banking data. Here you can see how quickly and easily you can pay with "Sofortüberweisung".
How secure is "Sofortüberweisung"?
"Sofortüberweisung" is one of the most secure payment methods on the Internet. Thanks to its secure online banking systems (PIN/TAN), "Sofortüberweisung" in particular provides maximum protection against data or identity theft. Data
protection is continuously checked and certified by TÜV. There has been no case of fraud (PIN and TAN theft) against end customers since the company was founded.
We accept the French debit card "Carte Bleue".
The contract is concluded upon debit from debit card.
Debit from your debit card takes place as follows:
Upon
your order your data are being sent via SSL (Secure Socket Layer) to
our liquidator of debit cards. We are at no time able to see your total
debit card data.
In the moment of order a reservation of the order amount on your debit card is being made. This reservation will only be used upon processing of the invoice respectively upon despatch of your merchandise. Your debit card will only be debitted with the amount indicated on the invoice. This also means for example that in case of partial delivery, several debits will take place.
