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Returning Goods

Returns from the US

Returns within the US are now free. Click on the contact form and fill in the requested information. The filled form will be forwarded to our customer service and processed. Please note that we personally handle each request, therefore it could take hours before each customer receives a complete return form.


Contact formular


Please fill out the return form and enclose it and/or a copy of the invoice for the goods.
This way we can better allocate your return and guarantee a fast processing.

You have not received a return receipt or have mislaid it?
Here you have the possibility to print a new ticket:

Return Form PDF


Returns from outside of Germany

If you plan on returning goods from outside Germany, Austria, Netherlands, France and Belgium please note that you have to pay for return shipping and duties yourself. The only exception is if you received faulty goods or the wrong item(s), in that case we will cover the return costs.

You can choose any carrier / company you like for your return.

We recommend an inexpensive carrier that offers parcel tracking.
Please save the tracking number of your return for later.
We will let you know once we have processed your return.
Should you think your parcel might be lost, please use your tracking information and see when it arrived in Germany.
It might take up to two weeks for your return parcel to be processed. You will receive a refund once this process is done.

Please return the goods to the following address:

EOD GmbH
Boetzinger Strasse 31
79111 Freiburg im Breisgau
Germany

The processing of returns takes 14 days.


Please fill out the return form and enclose it and/or a copy of the invoice for the goods.
This way we can better allocate your return and guarantee a fast processing.

You have not received a return receipt or have mislaid it?
Here you have the possibility to print a new ticket:

Return Form PDF

Unfortunately we cannot accept parcels that are sent to us freight forward/not prepaid in any case. Please make sure that the goods you return are well packaged and in good state.

Unfortunately we do not cover return costs from abroad. We offer free returns within Germany, Austria, France, Belgium and the Netherlands.

Return label for Germany

Return label for Austria

Return label for France

Return label for Belgium

Return label for the Netherlands


Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (EOD GmbH, Bötzinger Straße 31, 79111 Freiburg - Germany, Fax: +49 [0]761 458929-99, contact form) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

You may use the attached model withdrawal form, but it is not obligatory.

For our customers from Switzerland, bank charges will be incurred when paying a refund. Unfortunately, we can not refund those costs.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

For all information regarding a withdrawal from your purchase, please click here.