Returns from outside of Germany
Unfortunately we do not cover return costs from abroad. If you plan on returning goods from outside Germany please note that you have to pay for return shipping yourself. The only exception is if you received faulty goods or the wrong item(s), in that case we will cover the return costs. Please contact us directly on how to proceed with your return.
Please return the goods to the following address:
EOD European Online Distribution GmbH
Boetzinger Strasse 31
79111 Freiburg im Breisgau
The processing of returns takes 14 days.
Please fill out the return form enclosed in the package and enclose it and/or a copy of the invoice for the goods.
This way we can better allocate your return and guarantee a fast processing.
You have not received a return receipt or have mislaid it?
Here you have the possibility to print a new ticket:
Return Form PDF
Unfortunately we cannot accept parcels that are sent to us freight forward/not prepaid in any case. Please make sure that the goods you return are well packaged and in good state.
Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (EOD European Online Distribution GmbH, Bötzinger Straße 31, 79111 Freiburg - Germany, Fax: +49 761 458929-99, [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
You may use the attached model withdrawal form, but it is not obligatory.
For our customers from Switzerland, bank charges will be incurred when paying a refund. Unfortunately, we can not refund those costs.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
For all information regarding a withdrawal from your purchase, please click here.