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Returning Goods & Refunds

How do I return an item?

All items you wish to return must be in perfect condition. All labels must still be attached to the goods.  Pack all items in their original packaging.

Please fill out the return form and enclose it and/or a copy of the invoice for the goods. This way we can better allocate your return and guarantee a fast processing.  You have not received a return receipt or have mislaid it? Here you have the possibility to print a new ticket.

Please choose the form according to your country:

Return Form PDF (Within the EU)

Return Form PDF (Outside of EU)

Please return the goods to the following address:

Return address:



Please note that you have to pay for return shipping and duties yourself 2. The only exception is if you received faulty goods or the wrong item(s), in that case we will cover the return costs.
2 We only offer free returns within Austria, Belgium, France, Germany and Netherlands: please click here for return labels. 

Save the tracking number of your return for later. Should you think your parcel might be lost, please use your tracking information and see when it arrived.

It might take up to two weeks for your return parcel to be processed. You will receive a refund once this process is done.

Refunds

As soon as your return has reached our warehouse and has been processed by our quality control department, we will arrange your refund to your original payment method. We will let you know once we have processed your return.

For our customers from Switzerland, bank charges will be incurred when paying a refund. Unfortunately, we can not refund those costs.

Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

For all information regarding a withdrawal from your purchase, please click here.

Any questions?

If you haven't found the answer to your question yet, feel free to contact us. Send us an e-mail. We are always happy to help you.